Customer Service Specialist

Malta - Full Time

We are looking for motivated Customer Service Specialists with a positive can-do attitude to join our team in Malta.

You will:

  • Respond to customer queries via email, providing fast, accurate, thorough and personalized responses.

  • Offer support and assistance second to none in quality, while going the extra mile to ensure customer satisfaction.

  • Provide general account management assistance to customers.

  • Make clear account or email comments explaining the research done or actions taken.

  • Handle customer complaints and resolve them to the best of the ability.

  • Troubleshoot all queries before escalating.

  • Liaise with colleagues and Team Leaders when required.

  • Ensure that all customers have a positive experience.

  • Inform customers about current promotions.

  • Escalate issues impacting the customers accurately and in a timely manner to assist in improving their experience.

  • Escalate critical and non-critical site and internal tools issues.

  • Stay fully up-to-date with all of the company's guidelines, policies and procedures.

  • Report mistakes and suggest improvements to templates, policies, procedures and website.

  • Help with testing the software, reporting any bugs or possible improvements.

  • Work in shifts including weekends and public holidays, as required.

You have:

  • The right to live and work in the EU

  • A good understanding of the online poker industry

  • A very customer-friendly attitude

  • Excellent trouble-shooting skills

  • Excellent written English

It’s good to know:

  • Experience in Customer Service

  • Poker playing experience

  • Additional language(s)


Join us.

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